Protecting your Data is our responsibility and your privacy is important to us. We will only collect information where it is necessary and required for us to serve you and we will only collect information if it is relevant to the requirement to offer you our products and services.
Personal information includes, your name, address, phone number, email id etc. We always keep your personal information and any other information like order history, purchase order secure and private. We understand that you trust us with your personal information and we abide to keep it a secret and maintain business ethics.
STRICT POLICY ON SHARING INFORMATION
No Sharing of Information
(i) We will never share your email address or any other details to 3rd party or any other person or company.
(ii)Your information is safe with us and we maintain the highest standard of security for protecting your data and keep it confidential.
DATA THAT WE COLLECT
We may collect some information if you seek to place an order for a product to us on the Site.
We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, payment details, payment card details or bank account details for processing your order successfully.
We will use these data to process payment for the product and deliver the product to you. We also use that data to inform you when the product is about to be delivered.
We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).
We may also use your data in order to manage the Site, collect payment from you. The actual order details may be stored with us and you may access this information by logging into your account on the Site. Here you can view the details of your complete orders, incomplete orders, cancelled orders etc.
PREVENTION OF FRAUD
We use standard and authorized payment services for prevention of fraud and provide you a secure and full proof payment gateway.
We offer free shipping for all deliveries in India irrespective whether the order was booked from India or from outside India.
We are happy to inform you that we also offer paid shipping for international orders however we try to ship the products to our international customers at a very reasonable cost.
We have tie-ups with leading domestic and international courier companies and deliver to a majority of the postal codes in India and abroad.
Courier companies generally deliver the shipments during normal working hours, which may vary across courier companies and from country to country.
CUSTOM DUTY FOR INTERNATIONAL ORDER
Please note that Import duties/taxes may arise on the arrival of your parcel to the shipping destination. The charges may vary as per the rules of different countries depending on the merchandise, order value, merchandise quantity, end use, and composition of materials used to make the merchandise and is solely at the discretion of the duty officer.
Custom Duty is added over and above the Shipping Cost. Shipping & handling costs refers to the cost of shipping an item from the shipping location to the destination country.
Hiluxe do not take any duty/taxes in advance from customers. If any such duty/taxes are applicable for your shipment, the respective courier company will directly contact you with the required information.
On receiving such information, you will have to pay the duty/taxes amount to the concerned courier company. Once paid, the service provider usually delivers the shipment to you.